This place is disappointing. They leave out a sign that says no wait however we walk in, three people are ahead of us and our wait is 44 mins. Then it is finally our turn and I tell the lady that we are in a rush and only have 20 mins now. She tells me that she needs to go to the bathroom and does not return for another 5 mins. It’s a shame because I’ve had this person before and I thought she was nice. Very rude, lacks a sense of urgency for customer service and puts out dishonest signs. If I didn’t sign in at 5pm, go next door to eat and wait this long, I would leave. This will be my last time here.
Reply from Sport Clips Haircuts of Paramus - Sprout Brook Center:
Dee, we apologize for the wait and the experience! We have a new Online Check In system that will assure you never have to wait for a service with us -- you can check it out on our website. We hope you'll give it a try so we can make it up to you! Thanks for your valued feedback.